Call Center Training: How to Handle Mock Calls in Class

You’ve passed the interview and assessment, but are you ready for the mock call? 🎧 We asked our Metacom recruiters to share their top tips to help you ace it: ✅ Greet the customer properly ✅ Listen and identify the concern ✅ Show empathy ✅ Offer a clear solution ✅ Close the call professionally These small steps make a big difference in your performance. Want the full guide? Comment “YES” below and we’ll send you the link! #bpolife #callcenterph #metacom #mockcalltips #bpopinoy #reels #reelsfypシ