AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

There's a pivotal shift underway in the brand landscape as consumer expectations jumped 32 percent year over year, representing the largest single-year increase since 1998, brand loyalty and ...

AI Content Decisioning generates and determines the best content for customers across channels, empowering marketers to be Positionless with unprecedented Creative Power to scale CRM Marketing ...

Real-time collaboration between people and AI is emerging as a critical driver of faster, higher-quality business innovation.

Blockchain infrastructure importance surpasses tokens, driving DeFi value with robust architecture, reliability, and ...

This article, by Valesnova Limited, details how companies can pick a payment gateway, with expert advice on things like ...

Market complexity and interconnected macro themes demand a strategic, risk-aware approach. Read why I favor energy midstream ...

Misreading churn leads to flawed CLV assumptions. Analyze retention over time and identify the customers that actually drive ...

In this exclusive interview with HRO’s Tracy Chan, the HR leader underscores the power of connecting individual achievements ...

In 2026, more brands will adopt a holistic incentives marketing approach, uniting loyalty program management and personalized ...

Ultimately, Imandi's work proposes a new model for leadership. In a world where AI agents increasingly mediate digital ...