At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

People who have computer problems, but don't have the time to take their computer to a repair shop will benefit from the services of a remote PC support business. This particular business allows you ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

After the initial warranty period has expired on a desktop or laptop computer, consumers, SOHO (small office/home office) users and SMBs (small- and medium-sized businesses) may find themselves ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

We’re not yet living in a Star Trek universe with teleporters to beam us from place to place instantly, but virtual network computing (VNC) and remote access might be the next best thing. Want to ...