The Australian Communications and Media Authority (ACMA) has issued a direction to iiNet to undergo an independent audit after it left a customer's legacy ADSL service service switched off for the ...

The iiNet customer service centre in Cape Town, operated by Merchants as part of iiNet’s global virtual contact centre, will expand to 1 000 seats by the end of 2014 as a result of continuous iiNet ...

iiNet has implemented BMC Software’s Remedy IT Service management system in a bid to enhance its customer service offering. The move comes in anticipation that the internet service provider (ISP) will ...

TPG Telecom's $1.4 billion acquisition of iiNet could backfire if cost-cutting drives by the potential new owner override its customer services and workplace culture, according to merger experts. TPG ...