The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...
The call-center equivalent of network-based denial-of-service attacks, known as telephony denial-of-service (TDoS), have targeted emergency services among other industries, enough to garner attention ...
After the government’s recent approval to full-fledged internet telephony by telcos, state-owned Bharat Sanchar Nigam Ltd (BSNL) today said it is ready with its new offering ‘Wings’, which will be ...
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