ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

New Finance Case Management solution uses AI-driven workflows to automate case management requests, eliminating manual work across back-office teams According to IDC, 67% of the projected $227 billion ...

ServiceNow launched conversational bot technology called Virtual Agent that aims to complete work from conversations and resolve issues for customers and employees via automation. Virtual Agent, which ...

This was the main theme of an executive session sponsored by ServiceNow at Becker’s 12th Annual CEO + CFO Roundtable, where Drew Koerner, healthcare chief technology officer of ServiceNow, led a ...