Expectations are high when it comes to customer service and experience. That’s why brands are turning to automated sentiment analysis for help. Automated sentiment analysis can provide actionable ...
Natural language processing (NLP) is a field of study that focuses on enabling computers to understand and interpret human language. NLP involves applying machine learning algorithms to analyze and ...
Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...
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