About two-thirds of consumers consider return policies when choosing retailers and say that return policies “at least ...

Are you addicted to online returns? As a former returns junkie myself, let me explain what it looks like. A decade ago, while I was supposed to be finishing up my dissertation, I procrastinated by ...

While retailers have taken steps to improve returns processes, they still are not simple. More than half (54%) of respondents say they had to print a return label for their most recent return, and 32% ...

Google introduces Search Console feature for online stores to easily manage shipping and return policies. Google now allows online stores to manage shipping and return policies via Search Console.

More retailers are charging customers for shipping and related fees for mailing back returns. Roughly 41% of companies charged such fees in 2022, an increase from 33% in 2021, according to a survey.

Google has added a method in Search Console settings to add your shipping and return information. This should make it easier for some merchants to specify their shipping and return details to Google ...