Achieving clinical quality has always been an important component of healthcare delivery, but in an age of quality-based reimbursement and a consumer-oriented business culture, it's more important now ...

The Office for National Statistics (ONS) has published guidelines to improve the quality of data in the public sector. The Government data quality framework, developed by the Government Data Quality ...

Many organizations invest heavily in tracking and improving the customer journey to support customer satisfaction (CSAT) and Net Promoter Scores (NPS), but they still struggle to make a measurable ...