Norman writes that “we have unwittingly accepted the paradigm that technology comes first”–in other words, we too often design without respect for the user and with too much reverence for technology.

As consumers, we’re accustomed to (and expect) a smooth, frictionless user experience (UX) on our phones and laptops. Yet the workplace applications that form the backbone of our businesses rarely ...

These days, we’re all looking for stability. And just when we need it the most, it seems harder than ever to find. It isn’t just a question of reliability in our jobs, living situations and families.

“In our study of gender nonbinary people of color, women of color, and online commentary, participants talked about having to constantly run a cost-benefit analysis on participation in any online ...

I think it was probably 17 years ago when I started to attend co-design conferences. At that time they were very academic in nature and they concentrated mostly on the most optimal way to ...