Microsoft Lync deserves consideration as a platform for enterprise-grade contact centers. Microsoft Lync includes a response group service that queues incoming voice calls and routes them to groups of ...

The long collision course between Microsoft Lync and Skype will end next year in a fiery crash, with Lync perishing in the flames. Like a phoenix, however, Lync will emerge—reborn as Skype for ...

Enterprise videoconferencing specialist Vidyo has announced support for Microsoft Lync, which adds Vidyo support to the instant messenger. With it, Lync users can initiate and take part in Vidyo ...

Is Lync moving into the contact center? Slowly. It seems it is still is a little too early to say surely. I have to thank Matt Brunk for his quite unintentional lead-in to my first post of 2012. His ...