5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...
Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...
Gone are the days when a call to a company helpdesk provided you with direct contact with an operator or other live employee. Their places in companies’ contact and call centers are now occupied by ...
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