ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

Every IT executive will tell you that delivery of quality IT services from a user point of view is their highest priority today. Much has been written recently about managing the quality of IT service ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Commentary--Configuration management has been on the minds and to do lists of IT executives and administrators for several years now and the universe of technology available to help organizations stay ...

“Change and release control aren’t optional any more. You must have adequate control of IT changes in order to stay compliant with governmental and industry regulations,” says Larry Klosterboer, ...

Based on industry-standard IT Infrastructure Library requirements for enterprisewide database management with consistency and simplified integration among different management processes, the CMDB is ...