Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Welcome to "Salary Journeys," a series that discusses how much people have made over their careers. In this journey, 34-year-old Pam shares how she pivoted from wellness to tech. Pam didn't know what ...

If the long wait times and hard-to-find numbers don’t make it clear enough, I’ll say it: Tech companies don’t want to talk to you. Here’s a secret I bet you didn’t know. You can have Amazon call you ...

Nick is responsible for developing and growing the Cyara business throughout the EMEA region, leading a growing team of approaching 15 sales, marketing and technical professionals throughout Europe.

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates, so ...

It’s easy to nail collaboration between customer success and tech teams when you’re a startup organization with a handful of employees and customers. But as the organization scales, collaboration gets ...

Businesses hope the artificial-intelligence technology behind ChatGPT can turn ordinary chatbots into impressive fonts of information, potentially transforming customer service. But many executives ...

This was a rough year for customer experience. We’ve been hearing for years how important customer experience is to business, and a whole business technology category has been built around it, with ...

In an era of instant gratification, customers are desperate to be in the know, 24/7. As a result, field service organizations are feeling a shift categorized by growing customer expectations and ...

Eurail is seeking an experienced IT support professional to join their team as a technical agent. This role focuses on providing first-line support for escalated technical issues. The position offers ...