The popularity of instant messaging has grown exponentially in the past decade, but the communication platform’s immediacy presents users with endless opportunities to come off the wrong way. These ...

David Gurle must like navigating though minefields. As the head of collaboration services for Reuters, the former Microsoft executive is trying to turn the Reuters Messaging service into a test bed ...

The real-time, text-based conversation experience known as “instant messaging” seems brand-new. But, believe it or not, I first experienced “IM” way back in 1985. At the time I was working for the ...

COMMENTARY-- Face it: It's unreasonable to expect Miss Manners to rule on the finer points of our technological lifestyle, such as the niceties of instant messaging. Thankfully, TalkBack readers are ...

Orgoo, a Los Angeles based start-up, is about to release a futuristic Web-based message tool that brings together all your IM, voice, text and email into one place. It is still in early testing mode, ...

In a world of nonstop busyness, instant messaging is easier, faster and simpler than other types of communication. Now that it’s shown its worth, companies are rushing to make a good thing even better ...

The blogosphere is abuzz about Google's new foray into the instant-messaging realm. Message boards are teeming with tips and gripes, and scores of screenshots have gone up since Google released a beta ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.

Yahoo on Monday began integrating its popular Web-based e-mail service with its instant messaging platform, a process that will take several months to complete. In doing so, Yahoo is hardly breaking ...