Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

LONDON, ENGLAND - NOVEMBER 26: Martin Kemp attends the launch of Klarna's first ever UK 'Pup-UP' on on November 26, 2019 in London, England. (Photo by David M. Benett/Dave Benett/Getty Images for ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...