At Business News Daily, we’ve spent years researching and testing the technology that enables entrepreneurs to accomplish their goals and scale their businesses more efficiently. Our team of small ...

Contact center software has existed since the dawn of digital contact centers decades ago. But, in recent years, the contact center software industry has changed significantly. New technologies, such ...

The software options for modern contact centers are diverse. In addition to providing basic capabilities like answering customer phone calls and responding to emails, today's contact center software ...

Business News Daily provides resources, advice and product reviews to drive business growth. Our mission is to equip business owners with the knowledge and confidence to make informed decisions. As ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...

Editor's note: This article was updated May 16, 2025 with new data and content. It was originally published Nov. 21, 2024. Contact Center as a Service (CCaaS) is a cloud-based customer experience ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Why outsource customer service, tech support and outbound telemarketing to a call center when you don’t have to? Bring it all in-house instead. You can invest in user-friendly, state-of-the-art call ...