It’s been a couple years since Nextgov last talked with company officials from Bohemia Interactive Simulations—BISim for short—the group that makes realistic simulation and virtual reality training ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

The integration of personal computers into the normalcy of daily work and life is so ubiquitously intertwined, we hardly notice or pay much attention to it. It is everywhere. Smart technology is in ...

The executive team at ElectriCom has worked on enhancing the company’s operator training program, making changes that bolstered one-on-one coaching, shortened learning curves, kept productivity high, ...