What does it take to adopt a well-defined CX design structure? Listening to customers is a good start. “Great customer experience design (CX Design) is about injecting purpose and empathy into ...

Litha Ramirez, executive director of the Experience Strategy and Design Group at SPR and other CX experts share their thoughts on the advantages of CX design. In an effort to provide a consistent, ...

One of the hardest things about design is keeping track of the terminology. There are many words to learn, and definitions frequently overlap. But don’t think for a moment that any two terms mean the ...

Mazda continues to push the boundaries of design with the 2026 CX-5, showcasing its signature Kodo design language. The vehicle maintains a familiar silhouette while introducing modern elements such ...

Car enthusiasts typically greet each newly launched crossover SUV with an eye roll at best and, at worst, complete revulsion. After all, crossovers are replacing passenger cars in the garages of ...

FREMONT, Calif., Nov. 22, 2021 (GLOBE NEWSWIRE) -- Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced that they ...