Destination CRM

6 Ways Machine Learning Can Generate More CRM Value

CRM is a big expense. Implementation, updates, and training all add up. But does the value you're getting match your investment? With an ocean of data from sales and marketing, customer support, and ...
ZDNet

ProsperWorks, Google's go-to CRM platform, secures funding for machine learning

As companies like Google, Microsoft, and Salesforce compete for enterprise business, they're increasingly offering customers a wide range of integrated productivity tools, rather than siloed ...
Cult of Mac

This company built an AI for helping customer service teams

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...
CRN

Microsoft's Nadella On The Blockbuster LinkedIn Deal: Integrating Office365 And Dynamics CRM, Machine Learning And Security Implications

Microsoft CEO Satya Nadella says the technology giant's $26.2 billion acquisition of LinkedIn opens the door to tighter integration between Office 365 and Dynamics ERP/CRM with the 433 million ...