CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

AI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first ...

Workbooks CRM is an impressive all-in-one solution that combines robust functionality with ease of use and affordability. Its ...

Efficient customer billing isn’t just about keeping the books in order—it plays an essential role in customer satisfaction, retention, and overall business intelligence. When billing systems work ...

Senior living operators gain faster move-ins, fewer errors, and shared visibility across teams LOUISVILLE, KY, UNITED ...

Today’s companies demonstrate remarkable ingenuity in increasing their efficiency by focusing on key aspects such as client relationship management (CRM) and sales processes. As an entrepreneur, I’ve ...

Most people associate payment processing with back-office work handled by enterprise resource planning (ERP) systems and billing departments. But today, the tie-in to CRM systems is significant, ...

Luxury Presence’s new artificial intelligence–driven Presence CRM platform is scheduled to roll out in February.

The best CRM platform that offers Xero integration is Zoho CRM. Zoho has a range of useful features for managing leads and tickets, as well as multiple available Xero add-ons and integrations for its ...

Even though the law firm business model is built around forging strong relationships and lasting connections, there is probably no other industry with more disconnected data systems than legal. Too ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. If you want to know where CRM is headed just take a look at what ...

Salesforce, Inc. (NYSE:CRM) is one of the 10 Best Dow Stocks to Buy According to Wall Street Analysts. On October 14, Salesforce, Inc. (NYSE:CRM) announced an expanded partnership with OpenAI to ...