Shifting from numerical to narrative-based performance reviews can significantly impact employees' perceptions of fairness ...

Competency management systems allow employers to evaluate employees' performance. Use of these systems allows managers and supervisors to identify gaps, deploy remedial training, recruit staff and ...

Goal-based performance appraisal techniques use quantitative performance management indicators to determine how well an employee is performing against the group, or against goals set by management.

There are several metrics we prioritize. Our highest priorities are outcomes of quality, and metrics that reduce cost. The most important metric, therefore, is readmissions. We are cognizant of ...