A new survey has found a majority of Americans — who’ve been pushing back on the pressures of so-called “guilt tipping” — said they wouldn’t pay anything forward if faced with shoddy service.

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

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Rate the Social Security Administration by giving one star for poor service and five stars for good service – or two, three or four stars for something in between. Nutthaseth Vanchaichana / Getty ...