There’s a familiar story in enterprise AI circles: agentic AI is “the next big thing,” something we should discuss, plan for, or pilot before it becomes real. And that future is already here, quietly ...

GenAI focuses on producing content, drafting summaries or suggesting insights. Agentic AI focuses on taking action.

Agentic AI transforms contact centers by enhancing scalability, personalization, and efficiency. It emulates agent behaviors, supports proactive service, and aligns with enterprise goals like reducing ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the #1 AI CRM, today announced Agentforce 2dx, the newest version of Agentforce, its digital labor platform for bringing trusted, autonomous AI ...

CIOs still have issues to overcome in their approach to AI agents, including trust concerns and not enough focus on outcomes.

New Feature of Vectara's 'Operating System' for Trusted Agentic AI Ensures Reliability by Correcting Agents' Resource Planning Errors Before They Can Undermine Enterprise Workflows PALO ALTO, Calif., ...

The artificial intelligence applications most people have grown familiar with in recent years usually take the form of assistants: Chatbots answer questions and respond to prompts, but a human ...

Transformation is not a finish line. It is the beginning of a more reliable and scalable hiring operation. The lasting lesson ...

AI has the potential to meaningfully reduce workload in veterinary clinics - and appointment confirmations are a smart, approachable place to start. Agentic Confirmations builds on familiar automation ...